Setting RITM fields using Cart API

[javis]

Hi all,

I was wondering if there is a way to populate fields (not variables) on RITM forms? Everything I've read talks about populating variables but I'd like to have the fields set as well based on what users send to SN via emails. Any help or suggestions is greatly appreciated. Thanks again,

[Brad Tilton]

Hi James,

The API only allows you to set variables, so the standard way to populate fields is to use the request sysid that the cart api gives you in order query the requested items associated with the request and populate field values.

[javis]

Thank you Brad, could you help me with what the code might look like for this?

[Abhinay Erra]

You can do something like this in your inbound action

var rc = cart.placeOrder();  

var gr= new GlideRecord('sc_req_item');

    gr.addQuery('request',rc.sys_id);

    gr.query();

    while(gr.next())

    gr.short_description=email.subject;

//set your fields here

    gr.update();

}

[javis]

Thank you Abhinay and Brad

My code looks like this:

var cat_id='';  

  if(email.body.item != undefined && email.body.item!='') {  

  var cat_item=email.body.item.trim();  

var gr= new GlideRecord('sc_cat_item');  

  gr.get('name',cat_item);  

  cat_id=gr.getValue('sys_id');  

  var cart = new Cart();  

  var item=cart.addItem(cat_id);  

  var user = new GlideRecord('sys_user');  

  if(user.get('email',email.from.toString())){  

  // set requested for    

  //Set Variables in your Cart Item  

  cart.setVariable(item, 'requested_for', user.getValue('sys_id'));  

  cart.setVariable(item, 'request_short_description', email.subject.toString());  

  cart.setVariable(item, 'requested_for_department', user.department);  

  cart.setVariable(item, 'requested_for_username', user.user_name);  

  cart.setVariable(item, 'requested_for_phone', user.phone);  

  cart.setVariable(item, 'requested_for_budgetcode', user.cost_center);  

  cart.setVariable(item, 'requested_for_company', user.company);  

  }  

  var cartmsg = "received from: " + email.origemail + "\n\n" + email.body_text;  

  cart.setVariable(item,'comments',cartmsg);  

  var rc = cart.placeOrder();  

  }  

}  

Are you saying I add my fields after the underlined line?