Setting up autoreply for emails sent to Service-Now mailbox

[John_Lee]

Hi All

Is there a way to setup an autoreply text for emails sent to my organizations Service-Now mailbox, only to respond to emails sent from an internal email address?

Is there a way where an inbound email doesn't create a record but still produce an autoreply?

Many Thanks.

[kkhari1107]

Perfect it works . Thanks Alan.

[shalini44]

Hi Alan, the code you suggested works and stop creation on inbound action and sends an automated reply back.

However, there is another inbound action that processes the FW replies to create tickets. This inbound action does still creates tickets for the internal users. Do you know why this happening even though I have following on the inbound action on the sys_table. Is there a way we can stop ticket creation fro FW inbound action.

event.state="stop_processing";

Thank you very much!

[shalini44]

I have created a similar inbound action sys_email table with Type as 'Forward' and it seems to be working.

[alan_lowrance]

The other inbound action must have a lower Order number then, right?   If you want the email to go out instead of a ticket being created, make sure the inbound action that creates the email has a lower Order than the ticket-creation one.

[shalini44]

Yes, the order is lower (10) than the other one which is 100.

Thanks Alan!