Setting up LDAPS connection error 10300 LDAP_ERROR_COMMUNICATION_EXCEPTION

TristanP
Tera Contributor

Hello,

 

I am trying to get a direct connection LDAPS connection set up from my instance, and I cannot for the life of me figure out what is preventing it from connecting. 

 

Looking at the event log, we see ldap.connection_failed with Parm2 showing the 10300 error message in the title. 

 

When looking at the LDAP server itself we get the error "verify server address and port are correct and accessible.

 

We have tried the following:

  • uploading different certificates
  • using the FQDN
  • using the IP
  • testing the connection from the host (this is a self-hosted instance)
  • checking that the host firewall allows connection to the LDAPS port 636
  • Checking that SELinux is not blocking the port
  • checking that the LDAP firewall is not blocking the port

Everything I have seen seems to indicate we should just be able to directly set up the LDAPS connection without intermediaries or MID servers as long as the ports are open. Can someone help me figure out what I am missing here? Where to look for additional information?

 

Thanks so much in advance!

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