Sharing access to dev instance

[rpnowsecure]

Hello,

I am testing an integration between a third party piece of software and ServiceNow that I am developing. It would be very useful to be able to share my developer instance of ServiceNow between other users within my organization. Currently, I have created user accounts within the dev instance that they can access, but I need to log in to wake my instance up from sleep on a regular basis and as my schedule differs from some of our quality assurance team, so that causes access issues. What are my options to avoid this issue?

Preferred options would be:

- Avoid the instance sleeping 

- Share my dev instance with other users in the org via their ServiceNow account (rather than creating them accounts within the instance) so they can wake it up when needed 

Thanks!

Randall

[Sandeep Rajput]

@rpnowsecure Dev instance is strictly for the personal use and shouldn't ideally be shared with others. The development work you are doing, ideally should be done on a non prod instance with a commercial license. 

To answer your question, for your PDI in order to keep it active, you would need to share the user name and password of your ServiceNow account with other users using which they can login and activate the instance whenever it is in hibernation (this is not a recommended practice and you should do it at your own risk.)

[rpnowsecure]

Hi Sandeep, thanks for the info. As a paid developer program partner, does my team have a non prod instance license included? We thought we did, but I have been unable to find where to initialize/administrate such an instance.