Short Description Field Auto Filling!

locke1 · ‎08-23-2016

Alright, this is a wee bit complicated, but I'll try to explain as clearly as I can!

The problem:

We go to our Service Catalog under the Self Service module.

We open an item called "AR Recoveries Request". This is a typical service request form.

Items on the request form include the "Requested By", "Requested For", "Deadline", "Long Description", and "Relevant Contract" fields. Notice the lack of a "Short Description" field.

A user fills out these fields and clicks "Order Now".

A Request (REQ) is created. Inside the Request is a Requested Item (RITM). Inside the Requested Item is a Catalog Task (SCTSK). So in here lies the problem.

The "Short Description" field inside of the Catalog Task is defaulting to "Service Request - AR Recoveries Request". This is true although a short description is never asked for during the entire request creation process.

What we need:

1.) We need this field to stop defaulting to "Service Request - AR Recoveries Request".

2.) We need this field to display the information that is entered into a "Short Description" field on the "AR Recoveries Request" form. You see where I previously mentioned the lack of a "Short Description" field on the "AR Recoveries Request" form? We plan to add one there that we would like to sync with the "Short Description" field on the Catalog Task page.

Hopefully that was somewhat clear!

Abhinay Erra · ‎08-24-2016

Then in the existing task activity code, you can add a check. Something like this should do

if(current.cat_item.getDisplayValue()=="your specific item name"){

task.short_description=current.variables.<short description variable name>;

}

else{

task.short_description = "Service Request - " + current.cat_item.getDisplayValue();

}

View solution in original post

locke1 · ‎08-24-2016

This looks good! We'll try it out and see what happens! Thank you!

Abhinay Erra · ‎08-24-2016

It should work. Once you got that working, don't forget to mark my response as correct

locke1 · ‎08-24-2016

A quick question. What is the "your specific item name" in the if statement referencing exactly?

Abhinay Erra · ‎08-24-2016

You only want it to be for a specific catalog item right. So just put the catalog item name in there for which you want short description to be populated from the variable.

locke1 · ‎08-24-2016

So it should read "AR Recoveries Request" correct? That is the Service Catalog item that we are changing.