Hi, I'm implementing Workforce Optimization for CSM and focusing on the scheduling component. Does anyone know how the approvals work for the Shift Swap? When I do a shift swap from an agent's perspective, the record is automatically rejected by a...
I'm working with the SIR module and noticed something weird. I have several email client templates set up for SIR depending on the category of the record i.e if the category is Malware, then the Malware email template applies automatically to the rec...
Hi Peeps and Experts, I have a requirement where requested for manager recieves an apporval after form submission. After certain time, and if the request is still not approved, i want to add an additional approval to manager's manager, while keeping ...
Hello All, I need help in now mobile app configuration.. I have a requirement where I need to build a corousal content in my now mobile app.I have attached the screenshot, I need to create the same content as per the screenshot.Could anyone help me h...
Hey guys, new to AI Search. We've added topics into our AI search results but when you click on the search results is takes us to the wrong page. The search results are supposed to go to "id=portal_topic_template&topic_id=" but it instead goes to "...
Hello, I wanted to update the catalog item price when quantity changes in service portal. ThanksSR
I am working on a requirement related to the Virtual Agent in ServiceNow. Currently, when a user opens the Virtual Agent on the Service Portal, it shows the complete chat history from previous sessions. However, the requirement is to display only the...
I have an IF activity in a catalog workflow that is not giving expected results.answer = ifScript(); // function ifScript() { workflow.scratchpad.count = workflow.scratchpad.count + 1; var flag = 0; gr = new GlideRecord("u_database_terminati...
Hello, Has anyone encountered this situation: When trying to request a piece of software from a catalog item, using a drop down list containing the available ones, picking "other" which changes the form, and after completing the necessary info, the ...
Hi Community,I'm facing an issue where, while creating an incident from an interaction using the Create Incident UI action, the incident is not appearing under the Related Tasks section of the interaction. Additionally, no record is being created in ...
there is a list of Tables that have data captured in ACTIVE ATF Test Scripts in the ServiceNow environmentThen I will create a fix script that applies those ACTIVE ATF Test Scripts into an Update Set.How to capture record by using fix script. Please ...
Hi All, I want to get the logged in user in my client script which I will be running on a catalog item. This script should support both Service Portal view and Application view When using g_user.getUserID in client script, it works fine in Applicatio...
I'm having trouble understanding why my integration job doesn't always complete when run on a schedule.
Hey Experts, I’m working on an approval workflow for a catalog item—let’s say Password Reset as an example. The request initially goes to the user's manager for approval. If the manager doesn’t respond after two reminders, I want to escalate the appr...
Hi Team, I have created ATF for one catalog item in that we have approvals. For approve that RITM record, i configure the steps like " Record query -> opening the existing record ->click UI action (Approve) " this is following backend process but ou...
