Is there a "data lookup repository" to use as reference data?

I am aware of the Choice Data type and that the choice data use the sys_choice form. However, a recent directive from our Solutions Architects have prevented us from using the Choice Data Type for anything that isn't considered as a "core" field. We ...

Pop-up on Submit and open a new window to a another page

Hello, I have a requirement that once a catalog item is submitted, user will get a pop-up message saying the follow "Your request has been submitted. You will be redirected to the Tip Sheet." Once they click on 'OK' a new tab opens with new URL page....

How to make a single Field Readonly in List view

i want to make urgency field in list view readonly in incident table. Can anybody help me with this?

Not able to create Work Order task using Rest API

I have created the Work Order in my PDI using Rest API, while trying to create tasks in my workorder, using below request, I am getting error.  It shows "Parent is mandatory" though I have parent tag in the request.Request:{    "parent": {        "li...

Employee Service Center Intake Form

A repeated challenge I come upon is the ability to have one intake form on the portal that allows for the creation of different artifacts based on questions asked on the form. For example, the form asks a series of questions and then based on the ans...

How to retreive last used date from SG-Intune

I am looking to get last used date for software applications from InTune so that I can set up a reclamation rule.  Is there some special configuration on InTune that I need to set up?  I have the rest of the InTune data but the last used date is blan...

nowGurukul ServiceNow Learner's Club – Virtual Meetup #13

Any way to prevent right-click on table forms?

I would like to prevent users' right-click on table forms, but is there any way? I think it depends on web browser, though. Best Regards,Aki

Are developers facing challenges identifying the right Script Includes for UI Actions?

Hi everyone,I’m currently exploring how developers work with Script Includes and UI Actions in ServiceNow.In many cases, especially in large or inherited instances, it seems developers spend time trying to identify which Script Include is the most ap...

When does a sentiment analysis trigger for a HR case?

Hi All,Recently we have enabled now assist for HR in our environment and we enabled sentiment anaysis for hr case.I have configured it every hour. but i can see the sentiment is updating for some case and for some its not. Can someone tell me why it ...

Remote Instance Spoke best practices

My team has a requirement to set up Remote Instance Spoke to automate the creation of some records from the prod instance down to test and dev. Aside from the documentation, we haven't seen any real examples of how to work with this in practice. Firs...

How to prevent list collector field in transform map from being updated with invalid data

I have created a transform map and have a list collector field which I am able to update with invalid choices.  I've tried setting the choice action to ignore and reject but the field still gets updated.  As a workaround I can restrict the import she...

Extract/download attachments from multiple records in a table, at once

Hi all, There is a requirement wherein all the attachments need to be downloaded/extracted from all case records created within the last 30 days,from the Case table, and at once. Appreciate any pointers on how to proceed with the solution, thanks in ...