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hr agent access to their own case

I'm curious how to implement this request. Remove HR Agent access to their own cases they have opened. COE's should not have access to their own HR cases they create in SNOW. Also, HR Agents should not be able to their own cases in SNOW Agent Workspa...

joshbutler by Tera Contributor
  • 726 Views
  • 2 replies
  • 0 helpfuls

Workspace attachment size

Trying to figure out why I'm getting this error when trying to attach an attachment on ANY ticket using workspace. Example: I open Service Operations WorkspaceThen I search for RITM0012345RITM0012345 opens in the workspace.I click on the paperclip ic...

magee_0-1758200298268.png
magee by Kilo Sage
  • 1569 Views
  • 6 replies
  • 0 helpfuls

Best Practice for UI Builder

What should be the approach to show multiple reports to the customer in UI Builder? Should we use data visualization components with filters applied to relevant tables, or use indicator sources and schedule a daily job so the data doesn't load every ...

email notification recipient

hi, we have a custom email notification for incident, this email will be sent to the requester. after 2 days, it will send the same email, but is it possible to add the requester's manager as the recipient? basically we want to use the same template,...

Resolved! Remove a technician from Walkup Kiosk

We have implemented Walkup and have been running it for a couple weeks and ran into an issue where a technician didn't log out at the end of the night and was on PTO the rest of the week. How do you remove a technician from a Kiosk? We tried de-activ...

Resolved! Badge reader for Walk-up experience

Hi Everyone We are looking to implement badge reader for ServiceNow Walk-up experienceI've gone through documentations and such but may I ask recommendations for card readers or the apps in between that will read the card and call the service? Any fe...

NilgunO by Tera Contributor
  • 2221 Views
  • 6 replies
  • 1 helpfuls

Transform map - more than one target records exists

I've created a transform map with 3 coalesce fields.  The student field on the target table is a reference field.  The source field value may not have a matching record in the student table. The field map choice action is set to reject if the source ...

coalesce_reject.png ignored_by_onbefore.png
Colleen by Tera Expert
  • 1727 Views
  • 10 replies
  • 1 helpfuls