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Forum Posts

Update Filter in Add button

Hi all Where do I go to update the filter when I click the "Add" button in a record in the workspace. Currently it does not show inactive records i.e. state = closed.Thank you,Ash

Ash33 by Tera Expert
  • 375 Views
  • 2 replies
  • 0 helpfuls

Help with inbound email action script

Hi - I need some help with a new email inbound email action script that:1)  Checks if the sender has an open Incident created in the last 15 minutes.2)  If no, create a new incident3)  If yes, add the new email body as a comment on the most recent op...

Tracey6 by Tera Contributor
  • 508 Views
  • 1 replies
  • 0 helpfuls

Resolved! Clarification on the Usage of Keys in ServiceNow University

Hi Community,I am exploring the learning resources available in ServiceNow University, and I’ve come across the term "Keys" used in several places (e.g., training subscriptions, learning plans, certifications, etc.).Could someone kindly explain:What ...

TejeshC by Tera Contributor
  • 587 Views
  • 1 replies
  • 1 helpfuls

Resolved! Script include in List collector's reference qualifier

In a catalog item, I have a list collector that I need to dynamically filter based on the selection in another variable. I created a script include and invoke its method in the list collector's reference qualifier, but the list collector doesn't beha...

ILYA STEIN by Tera Guru
  • 589 Views
  • 2 replies
  • 0 helpfuls

Consumable asset auto assignment group?

Dear HAM Experts,I have a flow for a HAM consumable asset, and I need to create a task that will be assigned to the IT tech group. How can I achieve that? Specifically, I'm trying to trigger this task assignment when the asset is in the consume_asset...

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ND7 by Kilo Sage
  • 380 Views
  • 1 replies
  • 0 helpfuls

Resolved! Order by in a UIB list component

I have a list component in UIB with a filter and I'm trying to figure out how to do an orderby on multiple columns. My filter criteria is bound to a client state parameter that's being dynamically created in a client script. The filter works fine for...