Hi Community,I have a requirement to convert a Workspace page in ServiceNow (like Agent Workspace or any UI Builder page) into PDF and PowerPoint (PPT) formats. The goal is to allow users to export the visible content — such as forms, lists, charts, ...
Hi all Where do I go to update the filter when I click the "Add" button in a record in the workspace. Currently it does not show inactive records i.e. state = closed.Thank you,Ash
Hi,We have a flow that triggers on an inbound email to convert it into an Interaction. I'm trying to ingest a particular email, but when the flow is triggered and it converts this email into an Interaction, it is replacing the Description with the fo...
Hi - I need some help with a new email inbound email action script that:1) Checks if the sender has an open Incident created in the last 15 minutes.2) If no, create a new incident3) If yes, add the new email body as a comment on the most recent op...
I'd like to change the look of the VIP indicator on the Record information side panel found in Service Operations Workspace. I'd also like to add other indicators for callers who meet other types of conditions. Does anyone know where this is configur...
Hi everyone, Can someone please explain the functional difference between the "Achieved" and "Completed" stages in the SLA in ServiceNow?I understand both indicate that the SLA has ended, but I’m not clear on when each is used or what exactly disting...
Hi Team , can anyone please help me on this requriment . In change request table there is filed called ' Used For ' . Where Used For is not Production - Close changes that have been in Review State for more then 7 days, then schedule a job to close t...
Hi Community,I am exploring the learning resources available in ServiceNow University, and I’ve come across the term "Keys" used in several places (e.g., training subscriptions, learning plans, certifications, etc.).Could someone kindly explain:What ...
In a catalog item, I have a list collector that I need to dynamically filter based on the selection in another variable. I created a script include and invoke its method in the list collector's reference qualifier, but the list collector doesn't beha...
Dear HAM Experts,I have a flow for a HAM consumable asset, and I need to create a task that will be assigned to the IT tech group. How can I achieve that? Specifically, I'm trying to trigger this task assignment when the asset is in the consume_asset...
Greetings, everyone. Recently, I began getting the error message "Read operation against '<table name>' from scope 'rhino.global' has been refused due to the table's cross-scope access policy" in the apps that I'm developing, and this error message a...
Metric definition defined but not creating metric instances for sys_updated_by field.Any suggestion, how to achieve it.
Hi all, I have created a custom component in ui builder called move attachment. I now want the custom component to associate with a new form action named move attachment which I created. Can anyone tell me on how to associate this custom component wi...
I have a list component in UIB with a filter and I'm trying to figure out how to do an orderby on multiple columns. My filter criteria is bound to a client state parameter that's being dynamically created in a client script. The filter works fine for...
We have a domain separated instance and want to integrate to Entra for one customer to allow their users to be auto created and use SSO. In the online instructions, the user in ServiceNow is required to have the admin role. Is that necessary for the ...
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