Dear Community, I have built a catalog item with 18 variables. 9 of them are meant for some users, and the other 9 variables are for some different users. We design the workflow to obtain approvals in phases. The first 9 variables should be visible t...
Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...
Hi, I’m encountering an issue with a report that does not displays SLA-related fields (like SLA Definition Name and Business Elapsed Time).The report is built on a joined table (sn_hr_core_case and task_sla) that combines records and their associated...
Hi, Where to find Technical and Functional Design documents for SAM / HAM.there should be a structured format for the OOTM process.
Hi @everyone,Currently, using out-of-the-box (OOB) features in ServiceNow, all notifications can be delegated to a user's delegate. However, based on our requirement, we only want to delegate specific notifications (around five or six) to the delegat...
Hi,In my requirement, I am checking whether the selected users are already part of the group. If they are, I do not add them again. If the users do not exist in the group, I add them. After this process, I need to add an additional comment indicating...
Hello colleagues,I'm working on a customization for the Virtual Agent on the Service Portal, and I need your help.When a user clicks the X button in the upper right corner of the Virtual Agent chat window, a confirmation pop-up appears with the messa...
Hi All,Based on my requirement ,I have created a new role "end_user" and it does not have have any "contained role " (which has end user access ) .If the user has 'end_user' role , after logging it has to redirect to the ess page instead it redirects...
Hi Folks,Greeting for the day. I have done ServiceNow and LogicMonitor inbound integration using a store app called 'LogicMonitor CMDB integration' plugin. I am able to receive 5.5k data in ServiceNow cmdb_ci_hardware table from LogicMonitor server. ...
Hi, We have configured change request workflows where after closing one change task second task gets created. I have applied business rule on change request table but it is only working on first change task. How to populate values on second change ta...
As a Service Desk agent, when I select a Caller, using the Caller field, I only want the system to show me those Callers who are active so that I can identify the Caller more quickly.
Suppose there is a variable in a record producer, and it's a choice field. 4 choices are there: A,BCD If I choose A, the priority should be changed to critical 1. How to do this? Trying to do using BR but can't query the condition where I can get var...
Hello,I have created a catalog item using scripted rest api and add variables to catalog items using scripted rest api.I have provided the default values to these variables, so that anyone who wants to order that catalog item can go through the info ...
HiIs there any way to get the list of the scripts which are generated using now assist ?Thanks in advance
Hi Experts,I have need some help updating the "Default SLA Workflow" to send alerts to 'Assignment group' and 'Assigned to'. The goal is to have warning or alert notifications when the business elapsed time for SLA is at 50%, 75% and Breached. As ...
