Show all approvals
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‎03-04-2025 06:38 AM
Why are there multiple entries for the same record when I click on Show All Approvals on the my approvals page in the service portal.
In the attached file you will see that once I had clicked the Show All Approvals, one change is listed 3 times, with "Approved" against one and blank against the other two. All records show a similar pattern.
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‎03-04-2025 10:33 PM
Hi @Sooriya3
It looks like a custom solution. Did you check if the change in the backend has one or more approvals, and whether the same is reflected on the portal?
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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