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Show all approvals

Sooriya3
Giga Guru

‎03-04-2025 06:38 AM

Why are there multiple entries for the same record when I click on Show All Approvals on the my approvals page in the service portal.

In the attached file you will see that once I had clicked the Show All Approvals, one change is listed 3 times, with "Approved" against one and blank against the other two. All records show a similar pattern.

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Dr Atul G- LNG
Tera Patron

‎03-04-2025 10:33 PM

Hi @Sooriya3 

It looks like a custom solution. Did you check if the change in the backend has one or more approvals, and whether the same is reflected on the portal?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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