Show Assignment on Incident record Overview in SOW

[Henrik Jutterst]

I feel like we're missing out information regarding assignment of an incident.

This information can be found under Details-tab on the Incident, but I want this to be visible to Service Desk agent direct inte the Overview section of the incident.

Where / How can this be done?

[Dr Atul G- LNG]

Hi @Henrik Jutterst 

You can do this via form layout. Open any incident --> change the view to SOW --> Form layout and the get the field and save. 

[Henrik Jutterst]

Hi and thank you for quick response.

However I don't see the result I'm asking for. 😞

Have you tried doing this so you can see that this is working for the Incident Summary?
I would really like to see that your suggestion did solve this, because I was not able.

ping: @Dr Atul G- LNG 

[Dr Atul G- LNG · Accepted solution]

Hi @Henrik Jutterst 

Correction

 Choose: 

[Henrik Jutterst]

Thank you @Dr Atul G- LNG for getting back and helpng out so quick!