Show caller related incident in info message

[asifmd]

Hi Team,

Need help with onchange client script with incident form. I want to display the link of active incident raised by the caller in info message whenever user will change the caller.

[Harshal Aditya · Accepted solution]

Hi @asifmd ,

Hope you are doing well , please try below script-

Client script-

	function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading || newValue === '') {
		return;
	}
	var gaGetInc = new GlideAjax("getIncRec");
	gaGetInc.addParam('sysparm_name', 'fetchRec');
	gaGetInc.addParam('sysparm_caller',newValue);
	gaGetInc.getXML(getRec);
	function getRec(response) {
		var answer = response.responseXML.documentElement.getAttribute("answer");		 
		var url = "Please<a href='" + answer + "'>" + " Click Herre" + "</a>";
		if(answer)
		g_form.addInfoMessage(url);
		
	}
	
	}

Script inc

var getIncRec = Class.create();
getIncRec.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    fetchRec: function(){		
		var num = "";
		var url ="/incident_list.do?sysparm_query=numberIN";
		var caller =  this.getParameter('sysparm_caller');
		var getInc = new GlideRecord("incident");
		getInc.addQuery("active",true);
		getInc.addQuery("caller_id",caller);
		getInc.query();
		while(getInc.next()){
		
			num = num + getInc.number+""+",";
		}		
		if (num)
		return url+num;
		else return "";		
	}
});

Please mark this response as correct or helpful if it assisted you with your question.

Regards,
Harshal