Show catalog item name in the e mail subject

[sreejith05]

Hi All,

I wanted to display the catalog item name in all the service now email alerts, how can i do the same?

Please note i wanted to add this for approval request email, request submitted email, request assigned e mail etc. (need to get the value ir respective of tables)

[Gowrisankar Sat · Accepted solution]

Hi Sreejith,

Make use of Mail Script setSubject function:

email.setSubject("This is the new subject line");

http://wiki.servicenow.com/index.php?title=Scripting_for_Email_Notifications#gsc.tab=0

[Gowrisankar Sat]

For Approval Table:

The Subject Line should be: Requested Item ${sysapproval} Approval Request for ${sysapproval.item.name}

For Catalog Task Table :

Catalog Item ${request_item.cat_item}: ${number} has been assigned to group ${assignment_group}      

For Requested Item Table :

Catalog Item ${cat_item}: ${number} has been Requested.

For Request Table(only one catalog item per request):

Create a mail script and use this code:

var gr = new GlideRecord('sc_req_item');

gr.addQuery('request',current.sys_id);

gr.query();

if(gr.next())

{

email.setSubject("This is the Request for" + gr.cat_item.name);

}

[dvp]

for approver table it should be ${sysapproval.cat_item.name}

[sreejith05]

Thanks Gowrisankar you are really amazing this detailed explanation saved my hours of work.