Show Cc and Bcc fields without clicking on cc and bcc button in email client

pratikshabh
Tera Contributor

I want to show cc and bcc fields without clicking on their respective buttons. I have achieved this by disabling property glide.ui.load_seismic_email_client  .But disabling this property also removes features to add attachment from record and from computer. So I cannot make this property as false. Please suggest some solutions.

 

Screenshot 2025-08-19 140516.png

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1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@pratikshabh 

I don't think any other option is available.

I will suggest to inform customer about this limitation and stick to OOTB process.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@pratikshabh 

I don't think any other option is available.

I will suggest to inform customer about this limitation and stick to OOTB process.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader