Show email attachments in Activity log

torwcar
Kilo Contributor

‎05-23-2011 05:39 AM

In an Incident I have used the envelope icon to send an email. To this email I attached a file. Is it possible to show that there is an attachment to the email in the Activity section of the Incident? And of course be able to click on the attached file name to view the attachment.

0 Helpfuls
  • 1,685 Views
4 REPLIES 4

tony_fugere
Mega Guru

‎05-23-2011 06:59 AM

My initial thoughts.

  1. Create a custom HTML field on Incident to house a list of attachment links
  2. On the sys_attachment table, find the appropriate table_sys_id that belongs to the E-mail that was generated by the Email Client.
  3. Use the links to those attachments to generate filename links.


0 Helpfuls

torwcar
Kilo Contributor
In response to tony_fugere

‎05-23-2011 10:41 PM

Thanks Tony, I will try that 🙂

Regards
Tor


0 Helpfuls

Pritam6
Kilo Sage

‎11-22-2011 06:44 AM

Hey Tor,

Were you ever successful in displaying email attachments in the activities log?

We have the exact requirement and it would be good to get some feedback.

Thanks,

Pritam


0 Helpfuls

Jason Stephens
Kilo Guru

‎09-28-2012 07:18 AM

Did anyone get this to successfully work? I tried what Tony suggested and it didn't work quite right. Maybe I did something wrong, I'm not sure.

Jason


0 Helpfuls