Show Email Details

[Mark Van Loock]

Hi,

I'd like to update Problem Task tickets from an email. The request is to have the "Show Email Details" link appear in the  activity journal the same way it does for Incidents.

I understand this is an OOB feature for Incidents, Requests and Changes so I'd either like to add PTasks to that list, or build something in Inbound Actions that does the same thing.

I hope someone can help.

Many thanks,

Mark.

[Saurav11]

Hello,

For this you will have to create a inbound email action on the Problem task table.

There is an OOB inbound action for Problem table which you can refer. You can basically just insert and stay nd change the table name to problem_task in script and record.

Please mark my answer as correct based on Impact.