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08-06-2025 05:34 AM
Hello Developers,
I have created a catalog form where one field called as "select the cmdb application" which is reference to cmdb_ci_appl table and when i click on maginfying glass it is showing me the related records with filter option as below.
But this filter option is not populating to end user when they want to access the catalog as below
could anyone please guide if it is fisible to show the filters to end user.
is this something , the user is not having to access to cmdb_ci_appl table.
Please do let me know if anyone having any doubt in my query?
Solved! Go to Solution.
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08-06-2025 06:38 AM
yes it must be only for admin role.
when you click lookup on cmdb_ci_appl table in the variable.
1) right click on list header
2) configure list control
3) see which role is added in Filter roles field -> if admin is there then non-admin can't apply filter
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-06-2025 08:00 AM
Thank you Ankur for this help. It got resolved.
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08-06-2025 05:51 AM
Hi @Gudu , Ensure that the end user has read access to the cmdb_ci_appl table.
If the end user doesn't have access to the referenced table, they won't be able to see any records in the reference field, even if the filter is applied.
Try this once and let me know. If you find this helpful, please accept this as a solution and hit the helpful button..
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/
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08-06-2025 06:33 AM
Hi Kaushal,
No they can see the records but filter option is not coming like the first image i have shared.
This is what i am saying, as an admin we can search each record here but this filters are not showing to end user.
When i am impersonating the user, they are getting below
Here you can see , data is visible but filter option like search options are not coming as like the above image .
I believe this is due to they don't have access to cmdb_ci_appl table.