Show incident number instead of sys_id

[salu]

Hello,

I am using script include to create incident.

I want to show the message when incident is being created.

In the below code its showing the sys_id of the incident.Can some one help on this.

  gs.include("FormInfoHeader");

  var fi = new FormInfoHeader();

  var s = 'Thanks! Incident number ' + inc.sys_id.getDisplayValue() + ' has been created!.<br/>';

  fi.addMessage(s);

Thanks

saranya

[marcguy · Accepted solution]

inc.number instead of inc.sys_id.getDisplayValue()

getDisplayValue should only be used if you are looking at a reference field and you want to return the DisplayValue instead of the sys_id of the referenced record, even if incident was a reference field in this occasion it would only be inc.getDisplayValue()

[salu]

Hello mguy

How can keep this incident number as link in which view needs to be ess

[marcguy]

Put the url into the message, something along these lines:

var url = gs.getProperty("glide.servlet.uri") + 'nav_to.do?uri=incident.do?sys_id='+inc.sys_id+'%26sysparm_view=ess'; //Here the ess view is used

[salu]

Hello Mguy,

  In the created I want to show the incident number as a link.Here the URL is coming correctly.

Any way to show this url to as Incident number

gs.include("FormInfoHeader");

  var fi = new FormInfoHeader();

  var number1=inc.number;

  var url = gs.getProperty("glide.servlet.uri") + '/bdc?id=form&table=incident&sys_id='+inc.sys_id+'&view=ess';

  var s = 'Thanks! Incident number ' + url+ ' has been created! The Support Team will address the issue and contact you if needed. You will need this ticket number for tracking purposes.<br/>';

  fi.addMessage(s);

  return inc.sys_id;

  },