Show incident number instead of sys_id

[salu]

Hello,

I am using script include to create incident.

I want to show the message when incident is being created.

In the below code its showing the sys_id of the incident.Can some one help on this.

  gs.include("FormInfoHeader");

  var fi = new FormInfoHeader();

  var s = 'Thanks! Incident number ' + inc.sys_id.getDisplayValue() + ' has been created!.<br/>';

  fi.addMessage(s);

Thanks

saranya

[marcguy]

yes indeed, the href should be completely hidden and just the number displayed, i.e.:

1. var url= = '<a href=' + gs.getProperty("glide.servlet.uri") + '"/nav_to.do?uri=incident.do?sys_id=' + inc + '&sysparm_view=ess" target="blank">' + inc.number + '</a>';  

You may need to check the quotes are in the right place but that should be pretty much it.

[salu]

Perfect.Thanks a ton

Thanks

Saranya

[michal29]

Hello Saranya,

You can alternatively query for number from the incident table like having the sys_id

  gs.include("FormInfoHeader");

  var fi = new FormInfoHeader();

  var gi = new GlideRecord('incident');

  gi.get(inc.sys_id);

  var s = 'Thanks! Incident number ' + gi.number + ' has been created!.<br/>';

  fi.addMessage(s);

[salu]

Awesome It worked.Thank you Michal and mguy

Thanks

Saranya