Show "Label"/"Rich Text" variable on Approval form

Kumar38
Kilo Sage

‎12-14-2022 11:13 PM - edited ‎12-14-2022 11:15 PM

I have a variable of type "Rich text label" in one of my catalog items. It is displayed on catalog form conditionally. How do I show the same "Rich text label" variable on Approval form , whenever its displayed on catalog form.

 

I'm ok to change the type of variable to "Label" as it is a hard coded text message.

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Prinssi
Mega Sage

‎07-11-2024 12:50 PM

Hi Kumar,


Rich text labels are not supported in the summarizer that displays the variables.

 

Here is ServiceNow's knowledge article on the matter: KB0964557: Rich or plain text label variables don't show on ticket page in Service Portal 

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