Show "Record Information" Section Only After Clicking Its Icon in SOW Incident Form

Kishore47 · ‎04-11-2025

Hi everyone,
I want to hide the "Record Information" section on the SOW Incident form by default. It should only become visible after the user clicks the "Record Information" icon.
What is the best way to implement this behavior?

Thanks in advance for your guidance!

Dr Atul G- LNG · ‎04-11-2025

Hi @Kishore47

I would suggest not changing this, as it’s by design and provided by ServiceNow. If you need to make changes, you should go to the UI Builder and work on the Incident record SNC page. You might want to check this video to understand how it’s configured, and then make changes if possible.

https://youtu.be/7TOdfHdpLUg?si=MW5zsLiYhUyOJwjz

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Ankur Bawiskar · ‎04-11-2025

@Kishore47

check if these links help

CSM workspace Record Information

Seems it's not supported

Configurable Workspace: hide contextual sidebar by default in record page does not work.

If my response helped please mark it correct and close the thread so that it benefits future readers

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader