Show specific list of choices in List Collector field based on another field

Narmadha PR · ‎07-10-2025

Hi,

I have 2 fields "Request" and "Label". "Request" is a dropdown field with 5 options and "Label" is a list collector field with 23 options. Based on the options I'm selecting from the Request field, I want to show the choices in the list collector field.

Can you please help?

Ankur Bawiskar · ‎07-10-2025

@Narmadha PR

you can use this advanced ref qualifier on list collector

Ensure you give correct choice value to compare and correct sysIds of question_choice records

javascript&colon; var query; var choice = current.variables.firstVariable; if(choice == 'choice1') query = 'sys_idINsysId1,sysId2'; else if(choice == 'choice2') query = 'sys_idINsysId3,sysId4'; query;

Ensure you add this variable attributes

ref_qual_elements=firstVariableName

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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Vishal Jaswal · ‎07-10-2025

Hello @Narmadha PR

Taken reference from: https://www.servicenow.com/community/developer-forum/need-a-simple-onchange-client-script-to-force-l...

here is what you need to perform to achieve something like below:

Service portal screenshots:

Here are the variables:

Here is your List collector variable:

Reference qualifier:

javascript&colon;
var listCollectorFilter = {
 'choice1': 'sys_idIN5e7101b697968d1021983d1e6253af4e,1f8101b697968d1021983d1e6253af4f',
 'choice2': 'sys_idINe59101b697968d1021983d1e6253af52,1ab7eafa9712cd1021983d1e6253af52',
 'choice3': 'sys_idINeda62e7a9712cd1021983d1e6253af19,09a7aafa9712cd1021983d1e6253aff6'
};
listCollectorFilter[current.variables.request] || '';

Variable Attributes: ref_qual_elements=request

Hope that helps!

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