Show submitted requested item form via email or ESC

athavichith
Kilo Sage

‎06-06-2025 12:11 PM

Is there a way I can show the submitted requested form through email or ESC? For example, the fulfiller has access to the native UI and see the form this way: 

 

athavichith_0-1749236995912.png

 

 

Where as customers who only has access through ESC, can only see the form this way:

athavichith_1-1749237069000.png

 

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1 REPLY 1

YaswanthKurre
Giga Guru

‎06-06-2025 12:29 PM

Hi @athavichith ,

 

If you want to show the submitted form through an email, you can build a notification and by using email script and copy the field name and field values in it.

 

mail script:

(function runMailScript(current, template, email, email_action, event) {
    template.print('Request Details<br>');
    var item = new GlideRecord('sc_req_item');
    item.addEncodedQuery('sys_id='+current.sys_id);
    item.query();
    if(item.next()) {
      var options = new GlideRecord('sc_item_option_mtom');
      options.addEncodedQuery('request_item.number=' + item.number + '^sc_item_option.value!='); 
      options.orderBy('sc_item_option.order');
      options.query();
        while (options.next()) {
            var option = options.sc_item_option.item_option_new;
            var optionName = option.name;

            template.print(option.getDisplayValue() + '<br>');
            template.print(item.variables[optionName].getDisplayValue() + '<br>');
        }
    }
})(current, template, email, email_action, event);

 

Please mark this as helpful and correct if this solves your issue.

 

Thanks,

Yaswanth

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