How can we configure AI Search on the Service Portal so that when a user searches for a term matching a record in a custom software list table (software names), the search results return and redirect the user to a single static catalog item?
HI @MaryG , Thank you for your inputs. Summary of approaches evaluated:Option 1 (Exact match / synonym‑based search)This option works correctly from a functional perspective.However, it requires the software name to be an exact match to act as a syno...
Hi @MaryG , Thank you for your response. Option 1: Option 1: Configure the catalog item as the search source (simplest)**If the goal is to always land users on a single catalog item, the most direct path is making that catalog item highly discoverabl...
Hi @Kiruthika J , If you are talking about reverting to old versions. Check this out: https://www.servicenow.com/community/servicenow-ai-platform-blog/how-to-revert-a-flow-sub-flow-to-a-previous-version-flow/ba-p/2332870 Mark this response as helpful...
Hi @venky6181 , Common Interview Questions: Expect questions like – What is a clone in ServiceNow? What data is excluded during cloning? How do you validate a clone? What precautions do you take before and after cloning?QA Responsibilities: Before c...
Hi @VALLUB , Yes you can achieve this , follow the mentioned steps: Mark sensitive groups (like Group A and Group B) either by adding a custom Boolean field u_sensitive_group on the sys_user_group table, using the existing type field with a new “Sen...
