showFieldMessage issue

[Community Alums]

Hi,

I am working on a 'selectbox' variable and each option has to give a different message. I have written a catalog client script. Message is not displayed. Kindly help

function onChange(control, oldValue, newValue, isLoading) {
   if (isLoading || newValue == '') {
      return;
   }

	var pa = g_form.getValue("process_area");
	alert(pa);
	if(pa == 'configuration_management'){
		g_form.showFieldMsg('configuration_management', "Configuration Management for requests related to Configuration Items (CIs) in the Configuration Management Database (CMDB). CI examples: Application Services, Business Applications, Dynamic CI Groups, and Virtual Servers.");
	}
	else if(pa == "hardware_asset_management"){
		g_form.showFieldMsg("hardware_asset_management", "Hardware Asset Management for requests related to hardware assets. Hardware examples: Desktops, Laptops, and Wireless.");
	}
	else if(pa == "logistics"){
		g_form.showFieldMsg("logistics", "Logistics for desktop software requests and questions related to the purchasing of IT assets.");
	}
	else if(pa == "program"){
		g_form.showFieldMsg("program", "Program for requests related to the overall IT Asset and Configuration Management program and for enhancement and reporting requests.");
	}
	else if(pa == "software_asset_management"){
		g_form.showFieldMsg("software_asset_management", "Software Asset Management for requests related to software assets. Software examples: Microsoft and Adobe entitlements.")
	}


}

Regards

Suman P.

[manjusha_]

@Community Alums 

try Clearing the value first and then display error/info message then it will work. try in this format.

g_form.clearValue('process_area');

g_form.showFieldMsg('process_area', 'your message ', 'info');

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful based on the Impact

Thanks,

Manjusha Bangale

[Community Alums]

We are trying to clear after the process_area is selected, it will always show None.

Regards

Suman P.

[Samaksh Wani]

Hello @Community Alums 

if (pa == 'configuration_management') {
        g_form.showFieldMsg('configuration_management', "Configuration Management for requests related to Configuration Items (CIs) in the Configuration Management Database (CMDB). CI examples: Application Services, Business Applications, Dynamic CI Groups, and Virtual Servers.", 'info');
    }

remove false from your code.

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Regards,

Samaksh

[Community Alums]

I tried that thing first before i add false, not sure what is wrong here.

[Samaksh Wani]

Hello @Community Alums 

Try true instead of false.