Showing UI for particular states

[Southsayer]

Hi, 

I have a requirement to show Close Incomplete UI action when state is either of 1, 10, 3 or 24 

My UI action is visible for first 3 but when I am changing state to 24 (suspended), I am unable to see the UI action

this is the condition I wrote, it is an OOB Close complete for HR case table. This UI action was only visible for 18th state so now I edited it and added 3 more states. 

(current.state==18 || current.state == 1 || current.state == 10 || current.state == 24) && !current.sla_suspended && new hr_Delegation().isAssignedOrDelegated(current)

thank you in advance

snowman

[Mark Manders]

When you move your ticket to 'suspended' what does it doe with the 'sla_suspended' field on your record? It sounds to me that it would be logical to also suspend the sla on the suspended state and in that case, your !current.sla_suspended condition is in the way.

[Anubhav24]

Hi @Southsayer ,

Could you please validate these conditions , these conditions are written with AND operator which might not be returning favorable results to show the UI Action.

Please mark helpful/correct if my response helped you.

[Ayushi12]

Hi @Southsayer 
Please validate the condition written in AND after moving state to suspended (!current.sla_suspended && new hr_Delegation().isAssignedOrDelegated(current)) 

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

Thanks!