Simple List to display task associated with a RITM

[Amelie G]

Hello,

We have this requirement to display all tasks associated with a RITM on the portal. The end user only needs to see the task number, assignment group and state and they won't be able to click on it.

I've added a simple list widget under the Standard Ticket Tab and Header when looking at a RITM record but it currently displays all tasks. I'm wondering how to configure it and where so it only shows the tasks related to that specific record we are looking at. In the instance option, there is a filter that we can add but I can't figure out the correct one or if this is the way to achieve it. Hope someone can help!

Thank you

[palanikumar]

Hi,

Can you please explain with screen shot? What is the condition for specific record you are looking for?

Thank you,

Palani

[Amelie G]

Hi, thank you for responding. This is what I'm seeing when looking at a RITM record on the portal and the simple list added below:

And when I look at the Instance Option of the widget I see that we can display the records that we want by creating a filter. Currently, it displays all tasks but I want it to display only tasks related to the RITM we are looking at, sort of to check the sys ID of the current record and then display the tasks of it. But I'm not sure how to check that, can I use current here?

[rishabh31]

Hi @Amelie G , Did this get resolved? if yes so please share the solution with the steps you followed, this will help other community members as well.

@Nia McCash , Could you please help us with this, need your insights here.

Thanks

[Akhil42]

Hi Amelie,

Iam also having the same requirement ,Please let me know if this was achieved.