Simple list widgets with no records are showing in portal even when "Show even when empty" box is unchecked

[patricklatella]

I must be missing something...I've got a couple simple list widgets on a portal, I don't want these to appear if there are no records.  I have left the "Show even when empty" box in the instance options unchecked...but when I impersonate a non-roled user, they still appear.  Any help is why this is happening?  Thanks!

[patricklatella]

Hi Sherry, see this KB for the workaround.

https://hi.service-now.com/kb_view.do?sys_kb_id=e83891b4db829380852c7a9e0f96196b

[patricklatella]

Description

On Service Portal if you have configured a simple list widget with the always_show option set to false, the widget still appears even if there is no data to display.

Steps to Reproduce

1. Create a new portal page from page designer and add the "simple list" widget
2. Open the widget instance in platform view and set the following settings:
   
   Table: Incident
   Conditions: 
   
   Assigned to is (dynamic) Me
   
   AND
   
   Caller.Active is true
   
   Display field: Short description
   Link to this page: form
   Additional options, JSON format:
   
   {
       "always_show": {
           "value": "false",
           "displayValue": "false"
       }
   }
   
   3. Impersonate Abel Tuter (ensure there are no incidents assigned to Abel) and navigate to the portal page created in step 1 (https://<instance_name>.service-now.com/sp?id=<id_of_page>)
   
   The simple list widget shows even if there are no records returned
   Note: if you set the always_show value to empty string, this works as expected

Workaround

Manually remove the always_show property from the Additional JSON options in the sp_instance record.