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Printing Knowledge Article

What would be the best way to print Knowledge Articles in ITIL and Service Portal?Is Printer friendly icon is the only option or can print button be added to individual KB Article ?

Bhupinder1 by Giga Expert
  • 11052 Views
  • 4 replies
  • 7 helpfuls

Notification Condition Script

Hello ServiceNow Community, I ran into an issue with having a notification send out based on certain conditions. We have a custom dropdown field in our group records named EA/IT services. This helps us divide our groups into two camps.  Either IT ser...

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Resolved! Performance Analytics - I see same score across all the weeks

Hii...In my PDI, I have created an indicator "Incidents Closed Reassigned" with indicator source cond as below. When I check the score on Indicator, its shows 2 for all the weeks. I am expecting the result to be 2 only for the March month weeks when ...

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Shalini S1 by Tera Contributor
  • 1847 Views
  • 8 replies
  • 2 helpfuls

JDBC data source only works with "Use integrated authentication"

 When I attempt to run a JDBC / SQL Server data source, it fails with the following error:MID Server reported error: java.sql.SQLException: com.microsoft.sqlserver.jdbc.SQLServerException: Login failed for user 'username1'.  The username and password...

MarkD by Tera Expert
  • 5480 Views
  • 4 replies
  • 2 helpfuls

Need a help on Survey

I have created the survey for a particular catalog item and it should trigger when the RITM is closed complete and its should be a particular item and the variable on the RITM should be set to No. But it is triggering so many survey without trigger i...

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Multi level pivot table Reports on incident related list

Hi Everyone,  I want to create a multi-level pivot table type report on incident table.  WhereRow= incident numbercolumns = count of Affected ci  , count of impacted Service/CI's Please let me know if it is achievable or not through multi-level pivot...

jitusingh by Tera Contributor
  • 340 Views
  • 2 replies
  • 0 helpfuls

ui action

I have a a button which creating a record in task table when i click on publish button.but the requirement is if today is start date and end date is 16 so when I click on publish then it should create 6 tasks in task table how it is possible?

Vedavalli by Kilo Sage
  • 387 Views
  • 5 replies
  • 0 helpfuls

Need help in coding

Hi , I have a field "text field" called Grade code in sys_user table.When a requested for's  grade code is greater than Level 11(example we have next Level 12 then Level 13 and soo on ) then a task should trigger for certain group. Please help me in ...

Laxmi18 by Tera Expert
  • 406 Views
  • 4 replies
  • 0 helpfuls

Redirect to custom url when user used service-now.com URL.

Hi, We have a custom url active eg. https://acme.mydomain.com which redirects customers to the csm portal. So, when users go to https://acme.mydomain.com they end up with https://acme.mydomain.com/csm.The old service-now.com url also stills works, an...

Jan Post2 by Tera Contributor
  • 866 Views
  • 4 replies
  • 0 helpfuls

Problem with UI Policy

Hi!I have a strange problem with a field (Impatti su applicazioni)  that I want to make mandatory in state Implement. Below is a photo of what my UI Policy looks like (state = implement). But it doesn't work. When I am in the Scheduled state and want...

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Sara007 by Tera Contributor
  • 280 Views
  • 2 replies
  • 1 helpfuls