Printing Knowledge Article
What would be the best way to print Knowledge Articles in ITIL and Service Portal?Is Printer friendly icon is the only option or can print button be added to individual KB Article ?
Forum Posts
How to create metrics for acknowledge durations for catalog task for historical data?
Hi all, There was requirement to create a report to show average time taken by catalog tasks to be moved from open to work in progress state.I checked in system, but there isn't any metric definition or sla definition which i can use to get this data...
Notification Condition Script
Hello ServiceNow Community, I ran into an issue with having a notification send out based on certain conditions. We have a custom dropdown field in our group records named EA/IT services. This helps us divide our groups into two camps. Either IT ser...
Resolved! Performance Analytics - I see same score across all the weeks
Hii...In my PDI, I have created an indicator "Incidents Closed Reassigned" with indicator source cond as below. When I check the score on Indicator, its shows 2 for all the weeks. I am expecting the result to be 2 only for the March month weeks when ...
use system map page
Heycan i show a mapNot through Google?
JDBC data source only works with "Use integrated authentication"
When I attempt to run a JDBC / SQL Server data source, it fails with the following error:MID Server reported error: java.sql.SQLException: com.microsoft.sqlserver.jdbc.SQLServerException: Login failed for user 'username1'. The username and password...
Resolved! change style of "data visualisation" component
I'd like to be able to change the style of the data value. possible? how?
Need a help on Survey
I have created the survey for a particular catalog item and it should trigger when the RITM is closed complete and its should be a particular item and the variable on the RITM should be set to No. But it is triggering so many survey without trigger i...
Multi level pivot table Reports on incident related list
Hi Everyone, I want to create a multi-level pivot table type report on incident table. WhereRow= incident numbercolumns = count of Affected ci , count of impacted Service/CI's Please let me know if it is achievable or not through multi-level pivot...
Knowledge Article Retired Date configuration
Hi Team, We got a requirement to send automatic mail before 15 days of the valid to date of a Knowledge article. Can you please guide me how can we do it through different ways RegardsSiva Teja B
ui action
I have a a button which creating a record in task table when i click on publish button.but the requirement is if today is start date and end date is 16 so when I click on publish then it should create 6 tasks in task table how it is possible?
How to get the list of all the roles which are added as part of the group.
Hi All, I wanted to get the list of all the roles associated with the logged in user added as part of the group of which he is a member of , this should also include all the contains roles. For example if the user is added to group "ABC" and it has ...
Need help in coding
Hi , I have a field "text field" called Grade code in sys_user table.When a requested for's grade code is greater than Level 11(example we have next Level 12 then Level 13 and soo on ) then a task should trigger for certain group. Please help me in ...
Redirect to custom url when user used service-now.com URL.
Hi, We have a custom url active eg. https://acme.mydomain.com which redirects customers to the csm portal. So, when users go to https://acme.mydomain.com they end up with https://acme.mydomain.com/csm.The old service-now.com url also stills works, an...
Problem with UI Policy
Hi!I have a strange problem with a field (Impatti su applicazioni) that I want to make mandatory in state Implement. Below is a photo of what my UI Policy looks like (state = implement). But it doesn't work. When I am in the Scheduled state and want...
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