Simple reference qualifier is not working in Agent workspace?

Shantharao
Kilo Sage

Hello All,

 

There is one strange issue encountered with simple reference qualifier condition is working in Native platform but not working in agent workspace.

 

Does anyone know the issue, thanks in advance for your help?

Thanks

 

12 REPLIES 12

Ratnakar7
Mega Sage
Mega Sage

Hi @Shantharao ,

 

There could be a few reasons like below:

  1. Incorrect field name: Ensure that the field name used in the reference qualifier condition matches the actual field name on the table. It is possible that the field name may be different in Agent Workspace compared to the native platform.

  2. Field security restrictions: Check if the user has the necessary field-level security to access the field used in the reference qualifier condition.

  3. Scoped application: If the table and the reference qualifier condition are part of a scoped application, ensure that the application is installed and activated in the instance being used for Agent Workspace.

  4. Cache issue: Agent Workspace may have cached the table and the reference qualifier condition. Try clearing the cache with  https://instance.service-now.com/cache.do

  5. Syntax error: Check if there are any syntax errors in the reference qualifier condition. It is possible that the syntax used in the reference qualifier may be incorrect and causing it to fail in Agent Workspace.

If my response helps you to resolve the issue close the question by Accepting solution and hit 👍thumb icon. From Correct answers others will get benefited in future.

 

Thanks,

Ratnakar

Hi Ratnakar,
I am not able to see the "clear cache" button on the "Agent workspace home",
Could you please provide me the screenshot, where it is exactly available on the Agent workspace

Thanks

Hi @Shantharao ,

 

There are two methods for clearing/flushing the cache:

  1. Appending cache.do to the Instance URL (so https://instance.service-now.com/cache.do)
    1. Or type "cache.do" in the navigator
  2. Running gs.cacheFlush() in the Scripts - Background module

Thanks,

Ratnakar

I have done the cache activity but not working as expected