Simple reference qualifier is not working in Agent workspace?

Shantharao
Kilo Sage

Hello All,

 

There is one strange issue encountered with simple reference qualifier condition is working in Native platform but not working in agent workspace.

 

Does anyone know the issue, thanks in advance for your help?

Thanks

 

12 REPLIES 12

Ankur Bawiskar
Tera Patron
Tera Patron

@Shantharao 

can you share screenshots?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Bawiskar,
We have used simple qualifier condition, 
only one condition I have used, the reference field is referencing to cmn_department table, on the department form we created a checkbox (true/false)
We ticked this checkbox for 10 department records 
So we added a simple qualifier condition as below
"Flag is True" (10 department records will show)
the above condition works for Native flat form and getting 10 records but in the Agent Workspace getting all department records

Thanks

Deepak Ramar1
Tera Expert

Hi @Shantharao,
I faced same issue between native and Workspace views and I fixed it updating below 2 fields in Dictionary Override 

Reference qualifier : new ScriptInclude().method()
Attributes : tree_picker=false

If my response helps you to resolve the issue close the question by Accepting solution and hit 

From Correct answers others will get benefited in future.

 

Thanks,
Deepak R



Amit Naik1
Tera Contributor

@Deepak Ramar1 : I try to use the same thing its doesnt work. I am also facing same issue on agent workspace. 
javascript: new scriptinclude().method(current);

 

@Shantharao : Did you find any solution for same ?

@Amit Naik1 Did you found any solution for this?
I am also facing same issue.