Simple reference qualifier is not working in Agent workspace?
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03-16-2023 09:02 AM
Hello All,
There is one strange issue encountered with simple reference qualifier condition is working in Native platform but not working in agent workspace.
Does anyone know the issue, thanks in advance for your help?
Thanks
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03-16-2023 10:29 PM
can you share screenshots?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-17-2023 05:35 AM
Hi Bawiskar,
We have used simple qualifier condition,
only one condition I have used, the reference field is referencing to cmn_department table, on the department form we created a checkbox (true/false)
We ticked this checkbox for 10 department records
So we added a simple qualifier condition as below
"Flag is True" (10 department records will show)
the above condition works for Native flat form and getting 10 records but in the Agent Workspace getting all department records
Thanks

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06-27-2023 01:48 AM - edited 06-27-2023 01:49 AM
Hi @Shantharao,
I faced same issue between native and Workspace views and I fixed it updating below 2 fields in Dictionary Override
Reference qualifier : new ScriptInclude().method()
Attributes : tree_picker=false
If my response helps you to resolve the issue close the question by Accepting solution and hit
From Correct answers others will get benefited in future.
Thanks,
Deepak R
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01-23-2024 12:17 PM
@Deepak Ramar1 : I try to use the same thing its doesnt work. I am also facing same issue on agent workspace.
javascript: new scriptinclude().method(current);
@Shantharao : Did you find any solution for same ?
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02-09-2024 04:41 AM
@Amit Naik1 Did you found any solution for this?
I am also facing same issue.