single user is not able to export the larger data in csv format

NalleruP
Tera Contributor

One single user is able to extract the report in csv format if the report has a smaller number of records. She is not able to extract if the report in csv format if the data has more than 10000 records or so. 

while trying to extract she gets a pop up that the report will be mailed to her mail address, but she never received a mail.

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @NalleruP 

Yes, it is because there is a limit set on the export OOTB, it's 10000 records in one go. 

 

AGLearnNGrow_0-1739352882440.png

 

 

making changes in limits is not recommended 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

The limit is set to 2000000 in our system and also only one user is affected with it. others were able to export in one go.

Hi @NalleruP 

 

Tough to say then what can be the reason here.  Try cache.do at user instance and check.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar
Tera Patron
Tera Patron

@NalleruP 

that's because of the export limit in system property.

It should be same behavior for all users and not for all.

Did you check for other users?

AnkurBawiskar_0-1739354350558.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader