Skill Management in FSO Insurance/CSM/HRSD

[DeepthiR4728719]

Hello everyone,

I am trying to add skills at group level so that group members inherit all the skill levels defined under a skill. 

Hierarchy is: Skill - Skill level type - Skill levels

When I add the skill to group, the skill level with the least value is inherited and rest others are not added to user. I re-checked opening the user record and could see only 1 skill level added.

I need some help on this.

Thanks

Deepthi.

[Tanushree Maiti]

Hi @DeepthiR4728719 

To achieve your goal of inheriting multiple levels, you likely need to shift from using the basic Skills Management related lists on the Group form, to using Skills Matrix.

Add new skills at each role level in a role group that were not added when creating the role group using the Skills Matrix in the Skills Workspace.

Refer: Add more skills to a role group 

check this link : Assign skill proficiency levels for skills 

ServiceNow Skills Management: A Better Way to Manage your Workforce Skills

[DeepthiR4728719]

Thank you @Tanushree Maiti 

It was helpful to refer the articles suggested. As such I am still exploring for solutions. But thank you for these.