skip when the updater notifies me.

服部稜
Tera Contributor

When I renew a ticket, if the voter = renewer, I want to skip to the main team
How do I set this up in Advanced condition?

7 REPLIES 7

Ravi Gaurav
Giga Sage
Giga Sage

Hi @服部稜 
To skip the main team logic when the voter is the same as the renewer, you can implement this in your Advanced condition section using a script condition like:

current.voter != current.renewer



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hi@Ravi Gaurav 
I tried, but couldn't do it.

 

服部稜
Tera Contributor

originator = updater

current.sys_created_by = current.sys_updated_by

What should I do in the above case?