SLA breach notification sending duplicate emails

[Sam198]

Hi all,

I have below SLA notification set when an Incident has breached.

Table: Task SLA

Everything seems to be fine, however, it has sent two emails on the same time for the same INC for some reason, any tips?

Thanks.

[Michael Fry1]

Is the event sla.warning.breach getting triggered twice? Check Event log to see if it's getting triggered twice.

[Sam198]

Hi Michael,

Yes seems like it is getting tiggered twice in the logs.

[Michael Fry1]

That explains why the duplicate email. How is this event triggered? I assume via workflow? Is it the default SLA workflow or custom?

[Sam198]

I think so it is the default sla workflow.