SLA breach notification sending duplicate emails

[Sam198]

Hi all,

I have below SLA notification set when an Incident has breached.

Table: Task SLA

Everything seems to be fine, however, it has sent two emails on the same time for the same INC for some reason, any tips?

Thanks.

[Michael Fry1]

If you go to the SLA definition and remove the workflow, are you still getting notifications and events still occurring?

[Sam198]

Sorry forgot to mention, it does not, that would be as expected as the workflow has the 'create event'.

"Wait for condition" activity is set to has_breached=true.

SLA definition shows default workflow:

Here is the workflow:

[Michael Fry1]

If you change the wait for condition to be Wait 25, do you still get duplicate events?

[Sam198]

Hi Michael,

that is already set to wait 25:

[Sam198]

This one is still sending two duplicates breached emails:

Events are still firing twice:

What i changed previously was the "Default sla workflow" had two events one for assignee and one for assignee's  manager - I changed this to just one event and removed the sent to conditions to none here - and added send to in groups and users on the notifications - however, this is still sending two duplicate emails - any more suggestions?

BTW: the duplicate emails were sent even before i did the workflow change, i changed workflow because i thought the two events on the workflow is causing to fire events twice.

 All the BR and script includes are ootb so no changes there. I am trying out - change the notification weight and see if that changes the duplicate email in the meantime i find the actual root cause.

Thanks.