SLA breach notification sending duplicate emails

Sam198 · ‎03-20-2019

Hi all,

I have below SLA notification set when an Incident has breached.

Table: Task SLA

Everything seems to be fine, however, it has sent two emails on the same time for the same INC for some reason, any tips?

Thanks.

Michael Fry1 · ‎03-26-2019

I would look for an after business rule on the task_sla table.

View solution in original post

Cristi4 · ‎04-02-2019

Hello guys,

Try the following steps:

- Go to "Sla Breached" notification, leave blank the field "Task.Assigned to.Manager" and check Event parm 1 contains recipient, because the recipient is already defined in parm1 event from the Default Workflow SLA.