SLA Breached

Community Alums
Not applicable

‎01-09-2024 10:44 AM

Hi All,

What conditions needs to check, if SLA is breached for Catalog tasks.

 

Could anyone please help.

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Dr Atul G- LNG
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‎01-09-2024 10:51 AM

Mainly is Duration

LearnNGrowAtul_0-1704826278077.png

 

Please share screen shot if you have doubt.

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Dr. Atul G. - Learn N Grow Together
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Community Alums
Not applicable
In response to Dr Atul G- LNG

‎01-09-2024 10:54 AM

Hi,

Duration is 1 day. before duration time only it is closed.

And SLA is running on sunday.

Schedule is 24*6 only.

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Dr Atul G- LNG
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In response to Community Alums

‎01-09-2024 10:56 AM

Hi @Community Alums 

 

Share the screen shot of SLA

IS this response or resolution SLA?

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AndersBGS
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‎01-09-2024 10:33 PM

Hi @Community Alums ,

 

Can you please elaborate on your question? What is it that you're looking for? When a SLA for catalog task is breached you will be able to see it in the task_sla field "has breached".

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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