Issues with indicator in servicenow
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02-18-2026 12:01 AM
We have a custom indicator for the Germany domain with two scheduled jobs feeding it. One indicator for Achieved incidents and one for Breached incidents.
Issue: The indicator record for 31-Dec-2025 is missing, even though the underlying incidents appear to meet all indicator conditions. However, we do see the record for 31-Jan-2026.
What we’ve tried:
- Re-ran the daily job
- Re-ran the on-demand historical job
Despite this, the 31-Dec-2025 data is still not generated.
Could someone please help us identify why that specific date is not being populated and what we should check next?
Thank you.
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02-19-2026 07:42 AM
Hi,
Did you try checking System Logs > All on the specific scheduled job trigger time?
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02-19-2026 07:44 AM
also try checking in syslog_transaction table.
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02-20-2026 04:06 AM
Yes did that too
