SLA configuration

[pramn]

Guys , 

Thanks ...

Can someone Please help me with Below requirement, how do i achieve this ? 

much appreciated your help in this 

SLA Configuration : 

When case is created today  before 2PM  , SLA should  get attached and if it is after 2 PM  then SLA get attached next day .

I had tied couple of things but it dint work out ..Please help me with it .

More info.

Looking for your feedback ! 

many thanks ! 

[Sohail Khilji]

Hi @pramn ,

You got to create 2 SLA for it. 

1. One which gets attached if its < 2PM

2. One which gets attached if its > 2PM

In the SLA start condition you can use the 'Created is > Javascript(); 'evaluation to check if its before 2pm or after 2pm.

[pramn]

can you please guide me  with this Point : In the SLA start condition you can use the 'Created is > Javascript(); 'evaluation to check if its before 2pm or after 2pm.