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SLA defination

Akshay Pithore
Tera Contributor

‎02-13-2025 05:25 AM

It is possible to implement SLA configuration Restrict Count for userbase(Individual user) , survey should be triggered to a certain limit. suppose one user having 10 survey can we restrict the  count and trigger only 3-4 survey.


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Dr Atul G- LNG
Tera Patron

‎02-13-2025 05:48 AM

@Akshay Pithore 

 

what is your question, is it about SLA or is it about Survey?

 

SLA - No, we cant restrict,

Survey - Yes, but need to script it.

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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