SLA Definition Time Zone

[akyadav]

Hi Community,

I would like to know if my SLA will default to the system's Time Zone if I don't select a specific one. ?

Thank You!!

[Dr Atul G- LNG · Accepted solution]

It will take your instance timezoen not the system / laptop timezone.

[akyadav]

Hi @Dr Atul G- LNG ,

This clear things up, closing the thread 😊.

Thank You!!

[Shruti D]

Hello @akyadav,

If you don't select a specific timezone for your SLA, it will default to the System's timezone. The System's timezone is typically set to the timezone of the ServiceNow Instance itself or the user's profile if it is configured to use user-specific timezones.

Please Mark Correct  ✔️ if this solves your query and also mark Helpful  👍 if you find my response worthy based on the impact.

Regards,
Shruti