Cannot open RITM on Test Step (ATF Service catalog)

[msm4]

Hello Team,

Im creating the test steps for catalog item, I could write the steps till the RITM but couldn't open the RITM form.

can anyone please help me with test step that opens the RITM form. Please find the attached screenshot of test steps I have created.

Thanks,

msm

[Barbara L - Gli]

Hi,

You don't have to navigate to the Module first, after the "Record Query" you're going to want to "Open an Existing Record" and select the record retrieved from the "Record Query" as the one you'd like to open

[Ankur Bawiskar]

Hi,

you will have to use these 2 steps after submitting the catalog item

1) Open Existing record -> sc_request -> id =  Output of Catalog Item.Request

2) then use Record query on sc_req_item to find that RITM

3) then Open an Existing record -> sc_req_item

refer links below for help

ATF How to get to Requested Item

How to do record validation for requests submitted through ATF?

Regards
Ankur

[hanwar2]

Hi Ankur,

Can you suggest how to do add a step to open the RITM raised through "Open a Service Catalog Item (SP), I am sharing the screenshot. I tried the steps you mentioned its working for "Open a Service Catalog" but not with "Open a Service Catalog Item" Kindly suggest.

[Ankur Bawiskar]

@msm 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

If not, please let us know if you need some more assistance.

Regards
Ankur