SLA definition

[JunaidAlamA]

Hi Everyone,
Please help me with a query regarding SLA definition.
Can we create a SLA definition on Task Table?

[James Chun]

Hi @JunaidAlamA,

You can try creating one yourself and yes, you can create a SLA definition against the Task table.

But normally you don't create the SLA against the Task record but to its extended classes (e.g. Requested Item, Incident)

Cheers

[AndersBGS]

Hi @JunaidAlamA ,

Yes, for sure you can, but I would recommend it:

Wouldn't you have different SLAs and SLA targets between incident, requests etc.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Maddysunil]

@JunaidAlamA 

Yes, you can create SLA (Service Level Agreement) definitions on the Task table in ServiceNow. SLAs in ServiceNow define the expected response and resolution times for tasks or incidents within your organization. By setting up SLA definitions on the Task table, you can ensure that tasks are resolved within specified timeframes and meet the service level expectations of your users or customers.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks