SLA duration and type field value Issue

nedunoorish
Tera Contributor

3 weeks ago

we have the custom security table in domain A  for that related tab Task SLA for that
Type and duration field values are showing for admin user but when i login as the Fullfiller or itil user the type and duration field values are not visible 
how can we fix this issue

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5 REPLIES 5

Ankur Bawiskar
Tera Patron

3 weeks ago

@nedunoorish 

so user is able to see task_sla table list but not those 2 columns?

Did you debug using access analyzer if any ACL is failing?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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nedunoorish
Tera Contributor
In response to Ankur Bawiskar

3 weeks ago

yes i checked, read ACL is passed for the user for task sla table

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Ankur Bawiskar
Tera Patron
In response to nedunoorish

3 weeks ago

@nedunoorish 

what about field level READ ACL?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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nedunoorish
Tera Contributor
In response to Ankur Bawiskar

3 weeks ago

we do not have field level ACL on duration and type

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