Hello,
Iam facing an issue with SLAs, whenever iam resolving the hr case from list view ie., by selecting one or more than one hr case from the list view and by clicking close action on action on selected items. If iam resolving a hr case this way the SLAs are not getting paused even though the state is changed to resolved. if resolve the hr case by clicking the resolve action button on the form, the SLAs are getting paused.
If any one has any inputs on why this is happening and what should i check.
Note: The SLAs used to work properly before, previously also i used to resolve from list view, now it is not working. What do i need to check causing this issue.
FYI All the SLAs conditions are correct.
Thanks in Advance.
