SLA is not triggering

[Hemasundar]

when i create an incident (priority 1) then the respective SLA is not triggering but SLA's are active in conttract_sla table so can any one tell me how to troubleshoot that issue?

[Manmohan K]

Hi @Hemasundar 

Verify SLA start condition and make sure when incident is created, the start condition of the SLA is met

Only in that case, SLA will get attached to the incident

[Mark Roethof]

Hi there,

Can you share details of the SLA which should have been triggered?