SLA Not getting cancelled using script. Please help

[vijay39]

Hello all,

I have created a BR to trigger an SLA when Priority changes from 4 to 3.

But I also need to cancel another SLA that is getting attached for P3.

But it's not working.

Business Rule:

Before Update on Incident

Script:

NOte:

Actually, I want to cancel that SLA and delete the record also.

Please help

Regards,

Lucky

[vijay39]

Hello ANkur,

Actually, I have created a new SLA and that has to be attached when Priority changed from P4 to P3 but not when Priority changed from P2 to P3.

Hence, I have written this.

Regards,

Vijay