SLA not visible in Dashboard

Disha1396
Tera Contributor

‎07-28-2023 08:30 AM

shared with user SLA of assignment group but number is not visible on dashboard. To see SLA of assignment group I have to select filter by Active is true and Task. Assignment group is dynamic one of the group I manage. That's only way SLA is available for incident of group. I want to see number on my dashboard. 

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Tushar
Kilo Sage
Kilo Sage

‎07-28-2023 10:08 AM

Hi @Disha1396 ,

 

I think you will have to create a custom widget and than you can see the SLA information for the specific assignment group directly on your dashboard.

This widget will automatically update its data whenever there are changes to the SLAs or assignment group records.

 

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar

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