SLA notification flow designer

[Cesane]

Hello,

I have the flow below and I need it to notify via slack when corporate items reach 75% of their SLA's. I have assigned the flow to the SLA specified in the flow field within it, but it is notifying on any requests for the item, regardless of the assigned group.

The lookup is on the task_sla table.

Any help?

[Allen Andreas]

Hi,

Per the flow..you don't have the if statement checking the assignment group? You have the lookup, looking for a record with the assignment group, but your if statement after that in the next step, isn't dependent on that and isn't taking the assignment group into account? It's looking at the status field, but you may need to add another if that looks at the lookedup assignment group.

[Cesane]

Unfortunately it wasn't that, the error remains, but thanks for the help

[Allen Andreas]

Hi,

Can you share a bit more information as to what you tried/adjusted?

What I mentioned should have helped point you in a direction or give you some advice.

When looking at the flow, you only want to post the message to slack for a certain assignment group, right?

So in your flow, you're using a record lookup, to lookup that record and check for the assignment group being corporate.

After you've done that, per your screenshot of your flow, there isn't anything saying to only send the message if that group is the assignment group...so you'd need to add that condition in (as I mentioned above). Otherwise...the only if step that's there, is merely checking of the SLA record is success...

[Allen Andreas]

Hi @Cesane 

Thanks for marking my above reply as Helpful.

If it ended up guiding you correctly, please consider marking it as "Accept Solution".

Thanks and take care! 🙂