Hi,
Trying to run a Report from the SLA table so that our service manager can see what items are breeched and who is to chase.
sounds simple!
we only have SLAs on Catalog Request ITEMS which manage the end to end delivery of services from the SC
we happilg get a list of request items that have breeched.
but within the report i am finding it difficult to retrieve the underlying REQUEST ITEM tasks feilds, in particular the assigned to.
while I dot walk to varying assigned_to fields either
task.assigned to
catalog task fields.assigned to
whatever...it never populates these fields with the data contained in them, they remain blank.
any suggestions, try it yourself? they are blank in the report but populated in the form
