sla reporting

rksnow74
Kilo Contributor

‎02-09-2025 07:27 AM

How to display it in associate dashboard

1. SLA failed incidents for the associate.
2. Top 10 tickets that are reassigned most number of times for the associate.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-09-2025 10:41 AM

Hi @rksnow74 

 

For 1st Part:

 

Create a report on task_Sla table and add condition : 

AGLearnNGrow_0-1739126372677.png

 

 

For 2nd part

It is not fully doable, you can show the number of times the reassignment has been done

Create a bar graph report

AGLearnNGrow_1-1739126496355.png

 

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