sla reporting

rksnow74
Kilo Contributor

How to display it in associate dashboard

1. SLA failed incidents for the associate.
2. Top 10 tickets that are reassigned most number of times for the associate.

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @rksnow74 

 

For 1st Part:

 

Create a report on task_Sla table and add condition : 

AGLearnNGrow_0-1739126372677.png

 

 

For 2nd part

It is not fully doable, you can show the number of times the reassignment has been done

Create a bar graph report

AGLearnNGrow_1-1739126496355.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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